Innovation and development, maintenance and upkeep: the Information Systems Department guarantees that information systems are a strong driver for the support and development of the various divisions and activities and a source of synergy between the different departments.

SUPPORTING THE DEVELOPMENT OF THE DIVISIONS AT THE RMN GRAND PALAIS BY PROVIDING AND IMPLEMENTING MODERN AND EFFICIENT IS The IS projects that support the transformation and development of the establishment's competitive activities attained decisive milestones in 2021 despite continuing difficult conditions due to the public health crisis.

For the bookstores and shops: − the required software and hardware solutions for the project to replace the SCORE sales and collection management tool was rolled out after being interrupted when the sites closed at most of the shops, namely those at the Musée du Louvre, the Château de Versailles, the Musée d'Orsay and at our new concessions, the shops of the Constitutional Council, the Musée des Plans-reliefs and off-site exhibitions such as Napoleon at the Grande Halle de La Villette. This new solution also includes management of admissions (ticketing) for SCN museums as a replacement for the current solution, with roll-out for these sites to begin in June 2022 with an initial pilot site at the Musée d Archéologie Nationale in Saint-Germain-en-Laye;

− the new B2B e-commerce site went live in November 2021;

− the B2C e-commerce site continued to benefit from numerous upgrades and improvements to support the strong growth in online sales. This site is essential to maintaining a strong presence for the Rmn Grand Palais and to boost income in the current context. Studies were launched in late 2021 to optimise management of

the Garonor warehouse (processes and IS) in order to deal with peaks in e-commerce activity, particularly at the end of the year.

For publishing, the development project for a new website was launched and largely completed in 2021, with the launch planned for early 2022.

In terms of increasing audiences: − to develop the brand, a new CRM solution was launched as planned in February 2021 in order to improve B2C marketing, and the project will continue in 2022 with a view to expanding the solution to the requirements of the B2B customer relationship in terms of sales and communication, particularly with regards to sponsorship;

− innovative online external distribution solutions were trialled and implemented to support the virtualisation of engagement activities

− for SCN national museums, with a view to reopen the sites under the required conditions following lockdowns, an online booking solution was implemented over a few weeks in spring 2021 in order to manage and control visitor numbers.

For support departments of the Rmn Grand Palais and to benefit the entire establishment, a major digitisation project for processes was launched in order to adapt to new working methods that emerged during the public health crisis and to the rise of working from home:

− The initial phase was launched in 2021, with the implementation of electronic signing and the digitisation of payslips via a secure electronic lockbox available to all employees.

− The second phase will be ready for implementation in 2022, and will include the electronic management of contractual documents, modern tools for collaborative working and the digitisation of employees personnel files.

296