Several IS developments also continued to be made to these functions to help improve their efficiency and the service delivered. For the financial functions, the digitisation of invoices using Chorus Pro, with the first batch of supplier invoices operational in spring 2021 and the customer invoices planned for 2022, and for the Human Resources department, the launch of a new intranet as the central channel for in-house communication, in March 2021.

Other cross-disciplinary IS initiatives for all or some of the Rmn Grand Palais divisions were developed in 2021, including:

− improved steering and reporting capacities by further developing its BI (data warehousing for the establishment) integrating the new applications (SCORE, B2C website, etc.) and continued user support for their features and management of these different spheres;

− preparations to update the electronic payment terminals towards a centralised platform and modern terminals to facilitate new payment methods.

Lastly, the Information Systems department remained strongly committed to implementing new regulations and legislation falling within its scope, in particular by continuing to comply with the General Data Protection Regulation (GDPR) and contributing to sustainable development by launching and overseeing the "Green IT" approach to improve our digital footprint.

CONTRIBUTE TO THE CONSTRUCTION OF THE NEW GRAND PALAIS As part of the New Grand Palais project, work to determine the technical platform, conducted jointly by the Grand Palais and the Palais de la Découverte, continued during the architectural study phases and the launch of the works. It led mainly to the specification of the passive technical elements at the future Grand Palais, technical areas, IT networks and service rooms. Studies began in parallel with a view to determining the functioning objectives for the renovated building and to support the future IS master plan of the Grand Palais when it reopens,

in terms of infrastructure and applications, most of them shared, namely: management tools for the different areas and the logistics platform, the future ticket office in order to sell the offers of the Grand Palais and Palais de la Découverte, a single shopping basket to sell all the offers of the Grand Palais (ticketing, shops, B2C events, catering, etc.) and a single portal for managing incidents and requests for all the New Grand Palais functions. The IS Department also contributed to the implementation of the temporary structure built on the Champ- de-Mars in 2021 and provided support in closing the spaces and relocating personnel as well as managing IT for infrastructures and IT resources for the initial works.

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